Refund policy

Refund and Replacement Policy

Because our apparel and other print-on-demand products are made specifically for each order, we do not accept returns or exchanges for changes of mind, incorrect size selection, or incorrect color selection. Please review the product description and size chart carefully before ordering.

Damaged, defective, misprinted, or incorrect items

If your order arrives damaged, defective, misprinted, or different from what you ordered, contact us within 30 days of delivery. Include your order number and clear photographs showing the item and the problem.

Once the issue is verified, we will arrange a replacement or refund at no additional cost. Please do not mail the item back unless we specifically instruct you to do so.

Packages lost in transit

If your package has not arrived, contact us within 30 days of the estimated delivery date so we can investigate and submit a claim.

Size and color selection

We cannot provide refunds or exchanges when the size or color selected by the customer was correctly produced and delivered. Please use the size chart provided on the product page before ordering.

Incorrect or incomplete addresses

Customers are responsible for entering a complete and accurate shipping address. If an order is returned or must be reshipped because the address supplied was incorrect or incomplete, the customer is responsible for the additional shipping cost.

How to report a problem

Contact Zomco Industries through our store contact page. Include your name, order number, a description of the problem, and clear photographs when applicable. We will review your request and provide the next steps.