Shipping policy

Shipping Policy

ORDER PROCESSING

Many Zomco Industries products are made specifically for each order. Most print-on-demand products require approximately 2–5 business days for production before shipping. Certain products, large orders, or periods of unusually high demand may require additional production time.

Production time and shipping time are separate. Delivery estimates begin after production is complete and the package has been transferred to the carrier.

SHIPPING RATES

Available shipping methods and charges are displayed during checkout before payment is completed. Shipping rates may vary according to the product, order size, destination, and selected delivery method.

ESTIMATED DELIVERY

After production, domestic U.S. delivery generally takes approximately 1–8 business days. These timeframes are estimates and are not guaranteed. Holidays, severe weather, carrier delays, customs processing, product availability, and other circumstances outside our control may affect delivery.

TRACKING

When tracking is available, customers receive a shipping confirmation email containing tracking information. Tracking information may require up to 24 hours to begin updating after a shipping label is created.

MULTIPLE SHIPMENTS

Products in the same order may be manufactured or stored at different facilities. As a result, an order containing multiple products may arrive in separate packages and on different dates. Customers will not be charged additional shipping because we divide an order into multiple shipments.

ADDRESS ACCURACY

Customers are responsible for providing a complete and accurate delivery address. Please review your shipping information carefully before completing checkout.

If an order is returned, delayed, lost, or requires reshipment because the address provided was incorrect or incomplete, the customer may be responsible for additional shipping charges.

LOST OR DELAYED PACKAGES

If tracking shows no movement for an extended period or your package has not arrived by its estimated delivery date, contact Zomco Industries through our store contact page.

Lost-package claims must be submitted within 30 days of the estimated delivery date. We will investigate the shipment with the fulfillment provider and carrier.

INTERNATIONAL ORDERS

International orders may be subject to customs duties, import taxes, processing fees, or other charges imposed by the destination country. Unless otherwise indicated during checkout, these charges are the customer’s responsibility.

Customs processing may delay delivery. Zomco Industries cannot control or guarantee customs-processing times.

DAMAGED OR INCORRECT ORDERS

If your order arrives damaged, defective, misprinted, or incorrect, contact us within 30 days of delivery. Include your order number and clear photographs of the problem. Please review our Refund and Replacement Policy for complete details.

CONTACT

For questions concerning an order or shipment, contact Zomco Industries through the contact page on our website. Include your name and order number so we can locate the order promptly.